We want FriendsApp Gold Membership pricing and billing to be clear and straightforward.
You may cancel your Gold Membership subscription at any time. Cancellation takes effect at the end of the current billing period. If a renewal payment has failed, cancelling ends your Gold Membership straight away.
You will continue to have access to your Gold Membership benefits until the end of the period you have already paid for. After cancellation, your subscription will not renew and no further recurring payments will be taken.
You can cancel from the Gold page in the app, through the Manage payment details link (Stripe Customer Portal), or by emailing [email protected].
A full refund ends Gold Membership straight away and stops any future payments.
You can request a full refund of the first payment of a new subscription within 14 days of purchase. Refunds are issued through Stripe to the original payment method within 14 days of the request.
Later renewals are not refunded for unused time. Nothing limits your statutory rights.
To request a refund or report a billing problem, email [email protected].
You can also ask for a refund through Link's purchase support, which applies its own refund rules. Our 14-day first-payment refund is the minimum we offer; it does not limit what Link may give you.
Any statutory withdrawal, cancellation or refund rights under applicable consumer law remain unaffected.
If you pay for Gold Membership and FriendsApp fails to activate or provide the purchased service because of a technical problem, please contact us promptly at [email protected] so that we can investigate and correct the problem.
Where appropriate, a refund may be processed through Stripe.
Gold Membership is sold through Link, LLC (Stripe) as merchant of record. FriendsApp provides the service.